What is REDEX RV?
Over the years, REDEX dealers have been the starting point for millions of dreams...
With your decision to choose a Recreational Vehicle (RV), you have given yourself the freedom to take off and go anywhere anytime exploring new places, viewing nature the way few are able to do...leisurely...at YOUR pace, not on someone else’s schedule. Whether you stay at established campgrounds or “rough it” with little more than a campfire, you’ll always have your own warm bed, your own private bath, home cooked meals and plenty of room to bring along the things you need and enjoy. Imagine...no more packing and unpacking, no more airport delays or hotel hassles. Just you, your family and the comfort of the great outdoors.
REDEX is America's Largest RV Dealer Network consisting of the nation's top 100 RV dealerships. REDEX was established in 1997. It has grown from 12 dealerships in just a few states to 100 dealerships in 36 states.
REDEX membership is SELECTIVE! REDEX membership is exclusive honor throughout the RV industry. Only the dealerships that meet a strict criteria are allowed to join. This insures the best products and services will be offered to all customers.
- Financial stability
- Customer satisfaction
- High dealership sales volume
- Superior parts and service facilities
- Outstanding reputation with manufacturers, suppliers and customers
- Quality of personnel
- Commitment to REDEX Priority Service Program
- Adherence to the strictest REDEX Code of Ethics
REDEX enforces the STRONGEST CODE OF ETHICS in the RV industry.
Our customers feel very confident that every REDEX dealer they visit adheres to this same Code of Ethics.
As a member of REDEX (Recreational Dealers Exchange Company), this dealership subscribes to the following principles and standards. Implicit in this code is the requirement that members comply fully with all federal, state and local laws governing their business.
WE PLEDGE TO:
• Operate our business in accord with the highest standards of ethical conduct.
• Treat each customer in a fair, open, and honest manner, and fully comply with all laws that prohibit discrimination.
• Meet the recreation needs of our customers in a knowledgeable and professional manner.
• Represent our products clearly and factually, standing fully behind our warranties, direct and implied, and in all other ways justifying the customer’s respect and confidence.
• Advertise our products in a positive, factual, and informative manner.
• Detail charges to assist our customers in understanding repair work and provide written estimates of any service work to be performed, upon request, or as required by law.
• Resolve customer concerns promptly and courteously.
• Put our promises in writing and stand behind them.